Find answers to the most frequently asked questions here:


If you cannot find the answer to your question, do not hesitate to contact us by email at or by telephone at +33 (0)2 51 23 63 67.

How do I book my vacation?

To book your vacation, you can either:

  • Use our online reservation service, our availability is displayed in real time, you can make your payment via our secure payment area.
  • Contact our reservations department by telephone on +33 (0)2 51 23 63 67 Monday to Friday from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:00 p.m.
  • Send us your request by email to

Why is the price not displayed when I make a reservation?

If no price is displayed after you have entered your arrival and departure dates, this means that the type of accommodation chosen is not available for the selected period. If you do not have flexibility, do not hesitate to see if another type of villa can suit you on the same dates.

Do I have to pay in full for my stay at the time of booking?

A deposit of 40% must be paid at the time of booking, the balance must be paid 28 days before your arrival. However, if you book within 14 days of your arrival, the total amount of your stay must be paid at the time of booking.

When will I receive my booking confirmation?

Your reservation confirmation is sent to you by email immediately after your online reservation. It will be accompanied by a summary email which mentions the payment deadlines.

What are the payment options available?

You can pay via our secure payment area either by credit card or by transfer. You will receive an email with your credentials to access this space.

May I change my reservation?

Any modification can be made via your account: you can add an option to your reservation, modify your contact details. For any other modifications, please contact the residence.

Can I take out insurance?

We do not offer cancellation insurance, we invite you to contact your bank or a private organization to insure your stay.

Can I bring a pet?

If you have visited one of our resorts before and if you would like to book with preference for a specific villa, please contact us via LiveChat, phone or e-mail. We are happy to help you as quickly as possible. Also for other preferences or questions, such as an option booking, you are welcome to contact us.

Can I book a specific villa?

If you have already stayed in our residence and/or you have specific criteria, we invite you to contact the reservation service by telephone or email. We will be happy to allocate your reservation to the villa you want according to our availability. Please note, a cost of €35 to guarantee the villa of your choice will apply to the reservation.

Can I book for a group?

We welcome groups for whom we can organize breakfasts. We invite you to contact the reservation service by e-mail or by telephone so that we can study your request together.

What time should I arrive or leave my accommodation?

You can arrive from 5:00 p.m., departures are before 10:00 a.m. On Sundays (except in high season) you can leave until 5:00 p.m.

Can I arrive earlier or leave later?

It may be possible to arrange an early arrival (2:00 p.m.) or late departure (5:30 p.m.) only in low season. For this we invite you to contact reception either by telephone or by email. Please note, a cost of €50 for either of these requests will apply to your reservation.

What type of coffee maker is in the villa?

With few exceptions, each villa is equipped with a Senseo coffee maker.

Superior Acacia Villas are equipped with a Dolce Gusto coffee maker.

Are linens provided?

Bed linen, towels and kitchen towels are included in your reservation. Beds are made on arrival.

Is a WIFI connection available?

You can benefit from a free WIFI connection in each of our villas. The villas are equipped with fiber.

Are the swimming pools heated?

The swimming pools are automatically heated between the beginning of May and the end of September, this is included in the booking price. Please note that the pool heating is subject to weather conditions, and that below 10° at night the system does not work. The management reserves the right not to turn on the pool heating in the event of bad weather.

How are my personal data managed?

We are committed to protecting your personal data and privacy. We use the information you provide to us to honor your requests and provide you with information and promotional offers from Oasis les Jardins that may be of interest to you. For more details, please continue reading about our commitments to protecting your personal data.